Terms of Service Terms governing the use of the zwrm platform.

These Terms of Service ("Terms") govern the use of the zwrm cloud platform ("Platform") provided by GTN Group AG, Christaweg 42, 79114 Freiburg, Germany ("zwrm", "we", "us").

By creating an account or using the Platform, you agree to these Terms. If you are acting on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

zwrm provides a cloud platform for deploying and managing applications using microVM-based infrastructure within the European Union. Services include compute resources, managed databases, persistent storage, networking, and related developer tools.

To use the Platform, you must create an account with a valid email address. You are responsible for:

• Providing accurate and current account information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

We may offer a free trial period for new accounts. During the trial:

• Access to Platform features may be limited
• We may impose usage quotas
• We reserve the right to terminate trial accounts at any time
• No payment information is required during the trial

You agree not to use the Platform to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of third parties
• Distribute malware, spam, or other harmful content
• Attempt to gain unauthorized access to our systems
• Conduct cryptocurrency mining without prior approval
• Store or process data in violation of GDPR or applicable data protection laws
• Engage in any activity that disrupts or degrades the Platform

We reserve the right to suspend or terminate accounts that violate these terms.

The Platform is shared infrastructure. The following fair use rules apply in addition to the acceptable use rules in section 005.

6.1 Trial Accounts

Each person and each organization may use one free trial. You may not:

• Create multiple accounts to obtain more than one trial, to extend a trial, or to get around usage quotas
• Create accounts in bulk or by automated means
• Share trial resources with third parties or pass them on

If we reasonably believe that several accounts belong to the same person or organization, we may treat them as one account and suspend or terminate them.

6.2 Third-Party AI Models

The Platform lets you run coding agents and other tools that use large language models (LLMs) from third-party providers, in particular Claude (Anthropic) and Codex (OpenAI). You agree to use these models only in accordance with the terms of service and usage policies of each provider, including those of Anthropic and OpenAI. This applies in particular to the provider accounts, subscriptions, and API keys you connect to the Platform.

Your agreement with each provider is between you and that provider, and you are responsible for complying with its terms. Violating a provider's terms through the Platform is also a breach of these Terms.

You retain all rights to your data. We process your data solely to provide the Platform services and in accordance with our Privacy Policy and any applicable Data Processing Agreement (DPA).

We do not access your application data except as necessary to provide the service, respond to support requests, or comply with legal obligations.

We aim to provide high availability but do not guarantee specific uptime percentages during the trial period. For production workloads, enterprise SLA agreements are available upon request.

Pricing is published on our pricing page. We reserve the right to change pricing with 30 days' notice. Payment terms:

• Fees are charged in advance on a monthly or annual basis
• All prices are in EUR and exclude VAT where applicable
• Late payments may result in service suspension after 14 days' notice

We process personal data in accordance with GDPR. Key commitments:

• All data is stored and processed within the EU
• The exception is AI models hosted outside the EU that you choose for an agent yourself, for example through your own Anthropic or OpenAI account. Their processing is based on your contract with the provider and is your responsibility. The “EU models only” setting rules such models out
• We are an EU-registered entity, not subject to the US CLOUD Act
• A DPA/AVV is available on request
• See our Privacy Policy for details

The Platform, including its software, design, and documentation, is owned by zwrm and protected by copyright and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Platform as described herein.

To the maximum extent permitted by law:

• Our total liability is limited to the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for loss of data resulting from your failure to maintain backups

These limitations do not apply to liability for intent or gross negligence, or where mandatory law provides otherwise.

Either party may terminate these Terms:

• You may delete your account at any time
• We may terminate with 30 days' written notice
• We may terminate immediately for material breach of these Terms

Upon termination, your data will be retained for 30 days, after which it will be permanently deleted.

We may modify these Terms with 30 days' advance notice. Continued use of the Platform after the notice period constitutes acceptance of the modified Terms. If you do not agree with the changes, you may terminate your account.

These Terms are governed by the laws of the Federal Republic of Germany. The exclusive place of jurisdiction is Freiburg im Breisgau, Germany, for disputes arising from or in connection with these Terms, to the extent permitted by law.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

For questions about these Terms, contact us at: legal@zwrm.eu