Routines library

Ready-made routines for your agents. Copy one and make it yours.

A routine is a schedule or an event, a job described in plain words and the agent that does it. Copy the instruction, paste it into a new automation in your dashboard and change whatever doesn’t fit.

Pick a routine by role. Copy it into your dashboard.

Sales

Toni the Toucan · HubSpot, Outlook, Teams

3 routines More on Toni
  • Mon · 08:00

    Weekly pipeline summary

    HubSpot → Teams

    Reads the open deals in HubSpot, totals them by stage and owner, and posts the summary in your sales channel.

    New automation

    Every Monday at 8am, read the open deals in HubSpot, total them by stage and owner, and post the summary in the Sales channel in Teams.

    sales Use in dashboard
  • Weekdays · 09:00

    Follow-ups for quiet deals

    HubSpot

    Finds deals in negotiation with no contact for a week, drafts a follow-up in HubSpot and gives the deal owner a task to check it.

    New automation

    Every weekday at 9am, find the deals in negotiation in HubSpot with no contact for 7 days. Draft a follow-up for each one and give the deal owner a task to check it before it goes out.

    sales Use in dashboard
  • On every web enquiry

    New enquiries into HubSpot

    Website → HubSpot

    When the contact form on your website sends an enquiry, creates or updates the contact in HubSpot, links the company and assigns an owner.

    New automation

    When the contact form on our website sends a new enquiry, create or update the contact in HubSpot, link it to the company and assign it to the sales owner for that region.

    sales Use in dashboard

Operations

Wanda the Woodpecker · Notion, Outlook, Teams

3 routines More on Wanda
  • On every new order

    Order to invoice

    Shopify → DATEV

    When Shopify reports a new order, creates the invoice, files it for DATEV and sends the customer a confirmation.

    New automation

    When Shopify reports a new order, create the invoice, file it for DATEV and send the customer an order confirmation.

    ops Use in dashboard
  • Tue · 10:00

    Supplier delivery dates

    Outlook → Notion

    Reads the week’s supplier emails, updates the delivery dates in the order list in Notion and asks for any date that is missing.

    New automation

    Every Tuesday at 10am, read this week’s supplier emails in Outlook and update the delivery dates in the order list in Notion. Where a date is missing or overdue, email the supplier and ask for it.

    ops Use in dashboard
  • Daily · 17:30

    Meeting notes to tasks

    Notion

    Reads the meeting notes added in Notion that day and turns each action item into a task with an owner and a due date.

    New automation

    Every day at 5:30pm, read the meeting notes added in Notion today. Turn each action item into a task in the team’s task list, with the owner and due date from the notes. Where either is missing, ask in a comment.

    ops Use in dashboard

Finance

Hedi the Heron · DATEV, Outlook, Excel

3 routines More on Hedi
  • Fri · 14:00

    Open invoices check

    DATEV → Outlook

    Compares open receivables in DATEV with incoming payments and drafts a friendly reminder for anything older than 14 days.

    New automation

    Every Friday at 2pm, check DATEV for invoices older than 14 days and draft reminders.

    finance Use in dashboard
  • Weekdays · 08:00

    Incoming invoices

    Outlook → DATEV

    Collects the invoices sent to invoices@, matches each one to its order and files it for DATEV. The ones without a match go on a list for you.

    New automation

    Every weekday at 8am, collect the new invoices in invoices@, match each one to its order and file it for DATEV. Send me a list of the invoices you couldn’t match.

    finance Use in dashboard
  • 3rd of the month

    Receipts for the tax advisor

    DATEV → Outlook

    Checks which receipts for last month are still missing in DATEV and asks everyone who still owes one by email.

    New automation

    On the 3rd of every month at 9am, check which receipts for last month are still missing in DATEV. Email everyone who still owes one, and send me the list so the tax advisor gets everything.

    finance Use in dashboard

Customer service

Carla the Cardinal · Outlook, Front, Notion

3 routines More on Carla
  • Daily · 07:30

    Shared inbox triage

    Outlook

    Sorts info@ before the team starts, drafts replies to routine questions and flags the emails that need a person.

    New automation

    Every day at 7:30am, sort the new emails in info@, draft replies to routine questions and flag the ones that need a person.

    service Use in dashboard
  • Weekdays · hourly

    Front support queue

    Notion → Front

    Tags new conversations in Front, drafts replies from your help pages in Notion and assigns the rest to the right teammate.

    New automation

    Every hour on weekdays from 8am to 6pm, tag the new conversations in the Support inbox in Front. Draft replies from our help pages in Notion, and assign everything else to the right teammate.

    service Use in dashboard
  • On every closed issue

    Tell customers about a fix

    GitHub → Front

    When an issue that customers reported is closed in GitHub, finds the conversations about it in Front and drafts a reply to each.

    New automation

    When an issue labelled customer is closed in GitHub, find the conversations in Front that reported it and draft a reply to each customer saying the problem is fixed.

    service Use in dashboard

Research

Ole the Owl · Web, Notion, HubSpot

3 routines
  • 1st of the month

    Competitor price check

    Web → Notion

    Visits your competitors’ pricing pages and updates the comparison table in Notion, with changes marked.

    New automation

    On the 1st of every month, visit our competitors’ pricing pages and update the comparison table in Notion. Mark what changed.

    research Use in dashboard
  • Weekdays · 08:00

    Research new companies

    Web → HubSpot

    Looks up every company added to HubSpot the day before and adds its industry, size and a short summary to the record.

    New automation

    Every weekday at 8am, look up each company added to HubSpot yesterday on the web, and add its industry, size and a two-sentence summary to the company record.

    research Use in dashboard
  • Mon · 07:00

    Customer news

    Web + HubSpot → Teams

    Searches the news for your largest customers and posts what matters for sales in Teams, with links.

    New automation

    Every Monday at 7am, search the web for news about our 20 largest customers in HubSpot. Post anything that matters for sales in the Sales channel in Teams, with links.

    research Use in dashboard

Reports

Elsa the Eagle · HubSpot, DATEV, Excel

3 routines
  • Fri · 16:00

    Week in review

    HubSpot + DATEV → Outlook

    Collects the week’s numbers from sales and finance and emails the management team a one-page summary.

    New automation

    Every Friday at 4pm, collect the week’s numbers from HubSpot and DATEV and email the management team a one-page summary.

    reports Use in dashboard
  • Weekdays · 06:30

    Yesterday’s numbers

    HubSpot + DATEV → Excel

    Updates the KPI workbook in Excel with the previous day’s numbers from HubSpot and DATEV before the morning meeting.

    New automation

    Every weekday at 6:30am, update the KPI workbook in Excel with yesterday’s numbers from HubSpot and DATEV: new deals, orders, revenue and open receivables.

    reports Use in dashboard
  • 5th of the month

    Monthly management report

    DATEV + HubSpot → Excel

    Builds last month’s report in Excel from DATEV and HubSpot and shares it in the management channel in Teams.

    New automation

    On the 5th of every month at 8am, build last month’s management report in Excel from DATEV and HubSpot: revenue, costs, open receivables and new deals. Share it in the Management channel in Teams.

    reports Use in dashboard

Calendar

Hugo the Hummingbird · Outlook, Teams

3 routines
  • Weekdays · 07:45

    Your day at a glance

    Outlook → Teams

    Sends you the day’s meetings in Teams, with agendas and documents, and points out clashes.

    New automation

    Every weekday at 7:45am, send me today’s meetings from my Outlook calendar in Teams, with agendas and linked documents. Point out clashes and meetings without a break in between.

    calendar Use in dashboard
  • Weekdays · 16:00

    Agendas for tomorrow

    Outlook

    Goes through the next day’s meetings in Outlook and asks the organisers for an agenda where there is none.

    New automation

    Every weekday at 4pm, go through tomorrow’s meetings in my Outlook calendar. Where a meeting has no agenda, email the organiser and ask for one.

    calendar Use in dashboard
  • When asked in Teams

    Meetings booked from a chat

    Teams → Outlook

    When someone asks in a Teams chat, finds a time in Outlook that suits everyone, sends the invitation and replies with the time.

    New automation

    When someone asks in a Teams chat to set up a meeting, find a time in Outlook that suits everyone, send the invitation and reply in the chat with the time.

    calendar Use in dashboard

Writing

Pia the Parrot · Notion, GitHub, Outlook

3 routines
  • On every release

    Release notes

    GitHub → Notion

    When a release is published in GitHub, writes release notes for customers from the merged pull requests and saves them as a draft in Notion.

    New automation

    When a new release is published in GitHub, write release notes for customers from its merged pull requests, in plain language. Save them as a draft page under Release notes in Notion.

    writing Use in dashboard
  • 1st of the month

    Customer newsletter draft

    Notion → Outlook

    Writes the month’s customer newsletter from the release notes and news pages in Notion and sends you the draft to review.

    New automation

    On the 1st of every month, draft the customer newsletter from last month’s release notes and news pages in Notion. Send me the draft in Outlook to review.

    writing Use in dashboard
  • Daily · 18:00

    German help pages

    Notion

    Updates the German version of every help page in Notion that changed that day and marks it for review.

    New automation

    Every day at 6pm, find the help pages in Notion that changed today and update their German versions. Mark each updated page as Needs review.

    writing Use in dashboard

Every routine has three parts. When, what and who.

  1. 01

    When it runs

    On a schedule, like every Monday at 08:00 or the 1st of the month. Or on an event: a new order in your shop, a closed issue in GitHub, a message in Teams.

  2. 02

    What it does

    The job in plain words: which tool to read, what to do, where the result goes and what is left for a person to decide.

  3. 03

    Who does it

    The agent that runs it, with only the tools you connected for it. It works as its own user, so you can see what it changed.

Every run is logged.

The dashboard shows when each routine ran, what the agent did and what it left for you. Tools that send or change things can wait for your approval first.

Schedules
Daily, weekly, monthly or every hour on weekdays. If a run is still going when the next one is due, that one is skipped and logged, so runs never pile up.
Events
Webhooks from your shop, GitHub or your own systems, each with its own URL and secret. And messages in a Teams chat.
More about the dashboard

Dashboard · Runs this week

  • Mon 07:30 inbox-triageservice Completed 14 emails sorted, 9 replies drafted
  • Mon 08:00 weekly-pipelinesales Completed Summary posted in Sales
  • Thu 11:42 order-createdops Completed Invoice for order #2052 filed for DATEV
  • Fri 14:00 open-invoicesfinance Needs your OK 2 reminders ready to send

Change a routine in plain words. Or write your own the same way.

An instruction works when it tells the agent what you would tell a colleague. Here is the open invoices check, taken apart.

New automation

Every Friday at 2pm, check DATEV for invoices older than 14 days and draft reminders.

  1. When A day and a time, or the event that starts the routine.
  2. Where The tool and the place in it: info@, the Sales channel, the order list in Notion.
  3. What counts Numbers instead of judgement calls: older than 14 days, the 20 largest customers.
  4. What stays with you Draft instead of send, list instead of change, or ask first.

The same routine, adjusted

  • Another rhythm

    Every Monday and Thursday at 9am, check DATEV for invoices older than 14 days and draft reminders.

  • Another rule

    Every Friday at 2pm, check DATEV for invoices older than 30 days and draft reminders in English for customers abroad.

  • You decide first

    Every Friday at 2pm, check DATEV for invoices older than 14 days, draft reminders and send me the list in Teams before anything goes out.

Tell us what lands on your desk every week. We’ll show you an agent doing it.

A demo with our team, in English or German. Bring one recurring task and the tools it touches.